Medical & Rehab Management

We recognize that the key to controlling medical treatment is to manage the system that provides it.

Our mission is to contact the injured claimant immediately so that we can guide them through the medical system – arranging appointments and clarifying medical terminology and coordinating treatment.

Our goal is to keep the employee working at their present position. If time off work is medically necessary, we will establish a return-to-work plan with their provider. We work together with the claims examiner, the physician, the employer and the employee to successfully complete these goals.

We provide medical bill review allowing our customers to save on medical costs through the use of the State Fee Schedule and a PPO network.

Through the combination of these efforts, we will succeed in returning a positive, productive worker back to the job while controlling the costs to do so.

We have Certified Case Managers specializing in Medical Case Management in SD, IA, NE, and WY.


Sioux Falls

Rapid City

John Schaefbauer, Nurse Case Manager

Spotlight on John Schaefbauer

This month Claims Associates is highlighting our Nurse Case Manager in Rapid City, John Schaefbauer. John has been working with Rehab Associates (a subsidiary of


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